FAQs

Browse through our Frequently Asked Questions and ensure your journey is as quick and stress free as possible.

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FAQs

Q: Where will the driver meet me when I arrive into the UK?
A: The driver will be waiting in the arrivals hall with a sign with your name on.
Q: How long will the driver wait for me to be processed through immigration?
A: We will wait up to ninety minutes after your plane has landed. It generally takes thirty to sixty minutes to process service personnel through. If you are worried you might be taking more than ninety minutes then get in touch so we can inform the driver that you're in the airport.
Q: Will I have to pay for car parking or any tolls?
A: No this is all included in the price.
Q: What is the maximum carrying capacity of your vehicles?
A: We have vehicles with a maximum seating capacity of eight persons, although bear in mind this reduces the luggage carrying capacity.
Q: What do I do if I have an excessive amount of luggage?
A: Contact us to discuss your requirements.
Q: Do you transport pets?
A: Yes, if in the appropriate pet containers. Please let us know when you book so we may send the correct sized vehicle.
Q: Do you supply car seats for children?
A: No. We only have booster seats for children. You will have to provide the correct type of seat for your infant as all children have to be secure in vehicles by UK law.
Q: Can I order more than one vehicle?
A: Yes, we have several vehicles available to you.
Q: What do I do if I miss a connection or my flight into the UK?
A: Obtain your alternate itinerary and get in touch as soon as possible.
Q: What will happen if I miss my flight and fail to inform Colin's Courier Service?
A: You will lose any money that you have paid. Its up to 120 miles for us come and pick you up.
Q: Will I have to tip the driver?
A: Tipping is not obligatory in the UK but if you feel you've had good service then any gratuities will be gratefully received.
Q: Can I pay on the day?
A: We accept cash on the day (ATM's are at the airport) should you wish to pay by this method.
Q: Do you only do rides to the Airports?
A: No. But we only take on other work to the ports and London etc with prior notice so we may provide a better service to the personnel travelling to and from the airports.
Q: May I cancel my booking once it has been paid for?
A: Yes, provided we have enough notice to stop your car from travelling. A full refund will be given.
Q: How far in advance do I need to book?
A: The more notice we receive the better but anytime up until the day before departure and we will try to ensure there's a vehicle available.